Can I Help You? Well... can I?

I know complaining about customer service in NYC is like taking candy from a child, which is like the most awful expression ever, but here is an astounding lapse in courtesy I felt like sharing anyway:

UHAUL. I arrive at the U-Haul counter at 4:30pm. No one's in line, and the clerk looks up from her computer screen, makes eye contact with me, smiles. I approach her and say, "I have a reservation for a cargo van." She says, "sure, no problem." She picks up a regulation office phone receiver, dials a number, waits a few seconds, then says...

Hi. It's (Jane) at U-Haul. (Pause) Yeah I'd like an order of Shrimp Lo Mein...(pause) yeah, exactly. With extra vegetables. (pause) Yep, exactly. (Laughter) I know (pause) Same thing every time. (Laughter) Alright see you in a few minutes.

She lets out an audible sigh. Types into the computer. Then says:

License and credit card, please.

I blink. I look behind me and ask my imaginary Yelp commentor, "did that just happen?" He answers, "yes Anne, that really happened." Of course I eventually get my cargo van. I just hope the gasoline I poured over Jane's shrimp lo mein tasted good.